Yep. It's Coca-cola verses Pepsi. When have we heard that before? But this time, we're not having a blind taste test. With the help of Visual.ly's new easy to create infographics, we could easily compare these two drink giants.
First, a little background on what our competitors are doing.
Let's start with Coca-cola. Last fall the company released a video manifesto of sorts showing how it will be moving to storytelling and content creation in the lead up to 2020. (You can watch part one and part two on YouTube) It's plan is to act and react 365 days a year and they are looking to Twelpforce as a great example of customer service on Twitter.
Cola-Cola is also moving from one way to dynamic storytelling. It's really about developing the incremental elements of a brand idea that get dispersed across multiple channels of conversation for the purposes of creating a united brand experience. The role of content excellence is to behave like a ruthless editor otherwise there could be a risk of creating noise. It wants to create "liquid content" that is easily sharable and ensure that it links across its platforms.
As storytelling is at the heart of all families, all communities and all cultures, this is a smart move for a company that wasn't as fast to the game as Pepsi.
Speaking of Pepsi, let's move on to our second Twitter showdown competitor.
Pepsi embraced social media early on. In fact are two year's ahead of Coke's new content push "Live Positively." In 2010, Pepsi launched their Refresh Project where they gave away 20 million for ideas that can help advance society in six different categories.Through the Pepsi Refresh Project, it impacted the lives of more than 1.4 million people through more than 1,000 grants awarded.
Like Coke, Pepsi are also focusing on story. At the recent Festival of Media Global conference in Switzerland, Pepsi's EVP and CMO, Salman Amin, said: "Don't bring me media plans, bring me amazing stories." He also announced that 90% of the internet will be video by 2015. If you look at their brand pages, you can see their push to Facebook and YouTube over Twitter which confirms their move to video. But that doesn't mean they aren't leveraging Twitter to tell the stories its customers want to engage with.
As you can see in the infographic below, Coke tweets a lot more than Pepsi. It still has less followers but has more mentions. Going to their respective Twitter pages you can see why. Coke tweets A LOT to their customers in both English and Spanish. They establish who is tweeting (^GD or ^AN) and mainly uses this Twitter account as a response tool. This is very much a reflection on how it holds up Twelpforce as an example to follow on Twitter.
Though there is a lot of engagement, there isn't much sharing of content by the handle itself. For a brand that is looking at content as being a driving force, it isn't reflected here. This wouldn't be a very useful feed for those looking for a well-rounded experience at the moment though the mentions of the brand are growing. Pepsi on the other hand is full of useful content.
Personally, the Pepsi Twitter page has more personality and the tone of voice fits the brand. It's upbeat and young. It also mentions the people who are tweeting on the account. Though the Pepsi tweeters don't put their initials by their tweets (which is a nice thing to do if you name the account holders in the bio), they are responsive and are sharing content that isn't always Pepsi branded. Usefully, it's content that the fans of its drink are interested in. They are curators of relevant content and aren't just pushing their own agenda. That is one of the signs of good engagement.
The link on Pepsi's Twitter page also goes back to its Facebook page which further highlights its deep engagement and that page acts as a portal to the different parts of its brand. Coke, on the other hand, links to their home page which is more corporate, and doesn't highlight the engagement fans are having with the brand, which is definitely a lost opportunity if it's looking to highlight our stories.
So the winner of today's Twitter Showdown? For the moment, it's Pepsi, mostly for tone and content. But as Coke gears up it's content strategy and continues to continually engage with its customers, Pepsi better look out.
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