viernes, 1 de marzo de 2013

68% of people use their smartphone for email, 26% for shopping

Posted 26 February 2013 11:45am by David Moth with 1 comment

The importance of optimising email campaigns for mobile has again been underlined by a new survey which shows that checking emails is among the most common activity for UK smartphone owners.

The Nielsen Mobile Consumer survey found that 68% of UK smartphone owners used their device to check email in the past 30 days. Only text messaging was more popular (92%), while using the mobile web (66%) and social networking (63%) achieved similar results.

US smartphone owners exhibit similar behaviours, with 86% using their devices for text, 82% for the mobile web, 75% for email and 63% for social networking.

We've previously blogged data which shows that 79% of smartphone owners use their device for email, while a separate report showed that up to a third of emails are opened on mobile devices.

However our Email Marketing Census reveals that 39% of businesses have no strategy in place for mobile optimisation and a further 37% said their strategy was 'basic.'

The results from the Nielsen survey also appear to be encouraging for mobile commerce sites, as a quarter of UK respondents (26%) said that they had used their device for shopping in the past 30 days.

An Adobe survey found similar results, with 20% of smartphone owners saying they use their device for shopping. This compares to 30% of respondents in the US, and 43% in both China and South Korea.

Nielsen's report also found that the use of barcode or QR code scanners appears to be increasing in popularity, with 18% of UK respondents using the technology, compared to 24% in the US and 38% in South Korea.

A comScore survey published last year found that 11% of UK smartphone owners scanned a QR code in Q2 2012, but while 18% obviously represents an increase on that figure it needs to be taken into account that the Nielsen survey includes barcode scanners as well as QR codes.

Looking at the kind of apps that people use, social networks and games tend to be the most popular across the board.

Among UK users, the most popular apps are social networks (58%), followed by games (54%) and maps/navigations (45%). However just a quarter (28%) of respondents use shopping or retail apps.

Interestingly, apps seem to be far more popular among US respondents than those from any other nation.

For example, 85% of US respondents use social networking apps, with the next closest country being Brazil with 67%.

Similarly, maps/navigation apps are used by 84% of US owners compared to 63% of Chinese, and in the US 74% of respondents said they use productivity apps with the next closest nation being Russia with 53% then China on 40%.

Nielsen's survey shows that 97% of the UK population owns a mobile phone, with smartphone ownership now at 61%.

This means the UK is among the countries with the highest smartphone penetration rate, though it slightly trails South Korea (67%), China (66%), Australia (65%) and Italy (62%).

Nielsen's 2013 Mobile Consumer Report pulls together findings from surveys, custom and syndicated research conducted around the world in 2012. Data collection methodologies and geographic representations vary by country, but were generally carried out among sample sizes of more than 1,000 people.

Stats: Multichannel commerce variations across countries, people and products

Posted 26 February 2013 09:16am by Luke Richards with 0 comments

The global edition of our Internet Statistics Compendium saw a bumper update this month, collecting some of the most interesting freely accessible data published about all things digital – including social media, mobile and ecommerce.

One area which I think is particularly deserving of our analytical curiosity is multichannel commerce, and PwC's recent report on the subject is excellent reading at a time when shopping across offline and online internationally is still a relatively mysterious beast.

Demystifying the online shopper: 10 myths of multichannel retailing takes in data from North America, Brazil, UK, Switzerland, France, Germany, Netherlands, Turkey, Russia and China. It finds that multichannel habits can vary considerably depending on where people are located and what they are buying.

Global-wide trends

Across all of the countries mentioned above, we are seeing an increasing number of multichannel and online-only sellers becoming favourites alongside traditional retailers.

55% of those who have ever shopped online say they have bought items from between two and five online-only retailers, and 42% have made purchases from the same number of multichannel retailers.

Social media is also a big part of the multichannel experience. Though, rather than shifting purchases from offline to online, those who are engaged with retailers via social channels tend to buy more across all channels – with physical stores winning biggest.

http://assets.econsultancy.com/images/0002/9503/pwc_social_brand_lovers.png

Country-by-country differences

While online shopping is certainly on the up globally, the reasons people do shop online can vary significantly from country to country.

For example, in Brazil 75% of online consumers consider prices and deals as the most important factors which attract them to e-commerce. Alternatively, convenience is the biggest draw for 61% of Dutch online shoppers.

When it comes to multichannel sellers, the assumption has been that domestic brands will dominate national markets. However, PwC find that this is not necessarily the case, with China, Brazil and Turkey all seeing several international multichannel retailers within their Top 10s.

Different products stimulate different multichannel journeys

There are also some interesting trends to be seen when looking at the multichannel journeys consumers make across product categories.

Perhaps unexpectedly, books and music products see the highest percentage (around 60%) of shoppers conducting both their research and purchases online. However, electrical goods prove quite different, with around 25% researching online and buying in store – a nearly equal proportion to those who make their entire shopping journey online.

As PwC highlights, there are many assumptions that have been made about what multichannel means for traditional retailers and those who are selling online-only. 

When looking at worldwide trends, the value of social media for boosting purchases made offline should inspire retailers to ensure their social presence is to a standard which is reflected when consumers enter their physical stores.

Additionally, global multichannel retailers should be enthused by the success of those competing with big domestic names in certain countries. Yet, retailers also need to be aware of more specific shopping habits among consumers of certain products, with some being better-suited to online research / online purchase journeys and others which are initially explored online, but finally bought in-person.

 

Coming soon: paid YouTube channels?

Posted 26 February 2013 16:38pm by Patricio Robles with 0 comments

When Google purchased YouTube for $1.65bn in late 2006, some wondered whether the acquisition would be the Web 2.0 equivalent of Yahoo's ill-fated billion-dollar purchase of Broadcast.com during the first .com boom.

It was hard not to be somewhat skeptical: YouTube was an expensive operation to run and was facing the same type of legal assault from Hollywood that basically killed Napster 1.0 years earlier.

But under Google's umbrella, YouTube has thrived. Usage is sky high, the company has managed to ink deals with many of the same content creators that once threatened to put it out of business, and although it doesn't get nearly as much attention as Facebook and Twitter, YouTube is an important part of the social media mix for many brands.

Back to the future

Although it has been a revolutionary force in online media, YouTube's evolution increasingly looks like it will follow a less revolutionary path. Take, for instance, Google's focus on developing content channels. Not only is the concept of a channel a traditional one as far as media goes, YouTube's deal structures for its original channel development are Hollywoodesque.

That may or may not prove to be a good thing in the long run, but with Google executives clearly taking pages from a Hollywood script, it's no surprise that the subject of paid subscriptions has repeatedly come up. Last year, Google's YouTube chief, Salar Kamangar, told attendees at the Reuters Media and Technology Summit that subscriptions were top-of-mind. "We don't have anything to announce now [but] it is something that's really important to a lot of our top existing content creators as well as ones that aren't on YouTube today, so we're taking very seriously and we're thinking about it very carefully," he was quoted as saying.

Revealing code

Less than a year later, it appears Google may be inching closer to making an announcement on the subscription front. According to The Android Police blog, the latest update to YouTube's Android app has code referring to a "paid_channel_subscribe_message" and "paid_channel_unsubscribe_message."

While this code doesn't mean that a launch is imminent, or even that one will happen at all, it strongly suggests that Google is serious about pushing ahead with paid channel subscriptions and that plans to launch them may be at a point where technical implementation has already begun.
 
Obviously, if YouTube subscriptions are on the way, the biggest question is which content producers will be on board for the launch and what content they'll be offering on a subscription basis. That, in a nutshell, will determine just how attractive channel subscriptions are to YouTube's viewing audience.

Impact on marketers?

It will also determine just how important the addition of paid channel subscriptions is for brands. Brands have embraced online video, and given YouTube's position in the online video space, it's no surprise that YouTube's ad offerings are widely used. Thanks to its success in acquiring professional, high-quality content, YouTube has become a must-cover platform for many marketers. That, in turn, has made YouTube a source of non-negligible revenue for some content owners.

If content owners that launch paid channels choose to make those channels ad-free, however, marketers may find themselves unable to capitalize on some of the content that will ostensibly be of the highest quality and greatest demand. On the other hand, if, as is the case with many cable networks, paid doesn't mean ad-free, some of YouTube's ad inventory may see its stock rise significantly as marketers clamor to get their messages in front of an attractive new audience -- paying subscribers.

Catch up on what you missed over Social Media Week

Posted 26 February 2013 18:12pm by Heather Taylor with 0 comments

Over the last week, the Econsultancy team has been jumping from venue to venue, listening in on some great sessions and workshops as part of Social Media Week 2013

As we know our readers are not all based in New York, we thought we'd go through the list of some of the great sessions we saw and share those that have a recorded live stream that we liked so you can watch it for yourself. It's like you were there with out having to deal with subways or the rain of last week. It also means you weren't in New York, but hey, it's much cheaper this way.

A digital native and a digital adopter in a complicated media age

The session that kicked off the Ideas Connected experience at Social Media Week Global HQ revolved around a conversation between Brian Stelter and David Carr of the New York Times. They went through the systemic changes happening via the social web and how we can rethink structures to be more reflective of a 21st century world.

Keynote: Jeff Dachis on redefining mass communications

The communication landscape has been upended; we've gone from a society of mass communications to a global mass of communicators.  But, this shift has opened the door to a host of questions.  How will brand marketers metricize and justify these new currencies of engagement?  Are all tweets, pins or likes created equal?  What will it take for brand marketers to be able to engage this mass of communicators at scale?

Rewiring Government for Openness, Connection, and Choice, Featuring Susan Crawford and Beth Noveck 

Presented by professors Susan Crawford and Beth Noveck, they explored how we have an opportunity to reinvent our systems in this era of big data and social networks. They stress that we need to replace regulations with more innovative alternatives to encourage entrepreneurship, protect citizens, and allow for economic growth. This is key to our futures and will be a model businesses need to look at as they become more integrated.

No more silos: amplifying impact through openness and collaboration

The process of achieving social change is traditionally often siloed and slow. Non-profits and government agencies might work towards some of the same goals, but are not amplifying each other's work.

Tonya Surman and Josette Melchor are changing that. Tonya is the CEO of the Centre for Social Innovation, and Josette is the Founder and CEO of the Gray Area Foundation for the Arts. They both have helped build models for community change with collaboration and openness at their core.

Yet another example modern businesses can learn from.

PSFK Presents The Future of Work: Making Social Work in Collaborative Workplaces

Despite the news that Yahoo will close the doors on any remote work solutions, PSFK Labs explores the trends shaping a social and collaborative work landscape. Though this lifestream isn't available for future viewing, you can read PSFK Labs' Future of Work report which presents the cutting edge innovations shaping the future of work.

Master class: Innovation in cross-platform social marketing

This class will help provide the insights, education, and best practices at creating innovative social marketing campaigns across multiple different social networks. Learn easy and effective ways to leverage the strengths of many social networks in one initiative.

Viewers will see innovative new marketing techniques in content, targeting, and strategy, including cutting edge tactics brand new to the social space. The class will also focus on several examples of how well executed cross-channel campaigns turn simple data points, into actionable insights.

Domain Merger Case Study – Google is Really Slow & May Not Merge Domain Trust

Considering how fast Google is at doing most things whether it's indexing new pages or updating rankings for breaking news the whole process of merging Blogstorm into the Branded3 site has been an eye opening demonstration of just how slow a domain migration can be.

We migrated the content on blogstorm.co.uk into the Branded3 website with 301 redirects and a change of address notice in Google Webmaster Tools on 20th November 2012 and here we are almost 2 months later with 1200 pages still indexed according to a site:blogstorm.co.uk query and 687 according to Webmaster Tools.


I could understand if Google had stopped crawling the site but I only had around 4,000 pages and Google has crawled almost 1000 pages per day for 2.5 months now. You can see the spike in crawl activity when the redirect and change of address notice in WMT was submitted.

I'm not the only one reporting on this issue – another post details thousands of pages still indexed after a year.

Did the migration change any rankings?

When we migrated the content we expected that all the content that was moved would rank in the same position as it did before on blogstorm.co.uk and this worked perfectly with no ranking loss at all. We also expected that merging an authority site with thousands of top quality links into a site with a lot less authority would deliver a noticeable improvement in how branded3.com ranked for certain keywords. We have never really built any links to the Branded3 site manually so the rankings are all natural and based on domain authority. We assumed that an increase in overall domain authority by merging in a more trusted domain would also drive the ranking improvement.

Looking at the data so far the results are pretty conclusive. There have not been any noticeable improvements in rankings for branded3.com since we merged blogstorm.co.uk with thousands of quality linking domains into the site.

Either Google hasn't yet transferred the domain authority, domain authority has no effect on rankings or there is an algorithm to prevent two sites from merging and benefiting from the combined domain authority. The latter seems most probable to me because it would be easy for big brands to buy blogs and merge them into a site just to give an overall boost in domain authority but it's a shame when the merger happens for non-SEO reasons.

The Searchmetrics charts show a slight change in visibility but mainly for all sorts of random keywords and not for the really relevant ones.

BY Patrick Altoft AT 8:59pm ON Tuesday, 12 February 2013

Patrick Altoft is Director of Search at Branded3 and has worked in the SEO industry for over 10 years. With experience across some of the worlds largest brands as well as startup businesses Patrick is well known in the industry and speaks regularly at the major SEO conferences and events. Follow Patrick on Twitter or Google+

Comments

  • Interesting case study. can I ask with how much depth you did redirects? and did you do it to a new subdomain with all pages migrated or a percentage redirecting to the home pag

  • We have quite the same issue. Domain A(old one) still has 188.000 pages(the half of it had befor) in the index and won suddenly 3 weeks ago 1134 SEO visibility points(searchmetrics) – from 0 to 1134!

    Domain B(new one) ranked after the namechange similiar to A – maybe 10% traffic lost. Not sure why Google doesnt change the indexed pages from Domain A to Domain B in the SERPs. In the last weeks we constantly lose visibility. Not sure if this might be a reason, that Google didn't really get the migration.

  • That's one of the issues with search metrics :) Does it allow to specify which keyword phrases you consider relevant? That kind of a SEO visibility report would be far more useful.

  • Looking back, is there anything that you would have changed in this migration process? Such as keeping the blog up, or anything of that nature?

Start Me Up! A profile of TubeRank

Posted 26 February 2013 12:15pm by Graham Charlton with 0 comments

Video content is an increasingly important part of any brands marketing mix. TubeRank aims to help agencies and brands make viral videos, with the ambition to make YouTube a better place full of better content.

I've been asking TubeRank founder Chris Quigley about the app and the company's business model...

In one sentence, what is TubeRank?

TubeRank's a web app designed to help people make viral videos through a mix of inspiration and insight. 

What problem(s) does TubeRank solve?

72 hours of video is uploaded to YouTube every minute, but 99.9% of that content is trash and largely unwatchable. TubeRank aims to solve the problem of bad video content, and in particular help brands make 'shareable videos', as how much a video is shared is an indication of how good / well liked it is. 

What are your immediate goals?

As with any new service launch, we're keen to get people using and benefiting from TubeRank.  On launch we're primarily focused on getting agencies to start using the app and embedding it in their agency creative processes, as agencies have a lot of influence on brands' strategic marketing decisions.

What were the biggest challenges involved in building TubeRank?

The biggest challenge has been setting the rules for how TubeRank's algorithm works, and making sure the data from specific searches makes sense.  

This has been very much an iterative process, and one that we could unfortunately only do towards the end of the development process once all the moving parts (i.e. video sourcing, YouTube and social media sharing data collation) were in place.  

The fine tuning of the algorithm took the most time as various bugs kept throwing up unusual results.

 

How will the company make money?

TubeRank is one of a suite of apps called VAN designed to help across all parts of the viral video-making process, from creative (TubeRank) through to distribution (Viral Ad Network), along with learning and LOL (#KittenCamp).  

At present TubeRank doesn't have a revenue model itself, however the idea is that people will use TubeRank to help make good video content, and then pay to use Viral Ad Network to distribute it.    We also have a premium account model planned, but this won't role out for another 6 months.

Who is in your team?

There are 15 of us in the VAN team.  On the management side there are four key staff: I head up overall company strategy; Ally Stuart is our Product Manager, making sure the development process is well-managed.

Tim Wintle is our CTO; and Liz Pavitt our Sales Director. Specifically for TubeRank we also brought in a Bristol agency called Thought Den to design and code the app.

Where would you like to be in one, three and five years' time?

We'd like TubeRank to be the default solution that people use to make videos.  I imagine that the app itself may look and work very differently from now, as we iteratively develop based on user feedback.  

With the rise of wearable technology, in five years time it may be the case that people use TubeRank via something like Google Glasses to stimulate creativity and content creation in a more direct way.

Other than TubeRank, what are your favourite websites / apps / tools?

I'm actively training myself to be better at making the most of technology / apps in my everyday life, as I'm paranoid I'm not making the most out of all the wonderful tech available.  My most used apps / websites include:

    • Flipboard on my iPad is an amazing way to curate and browse the social web.
    • Fast Company is an amazing source of stories from creative / technical / business world.
    • Techcrunch is a great way to keep connected with the world of start-ups, especially on the West Coast.

Administrators Move In To Republic and Devalue Company Worth?

republicWith more closures of major retailers being reported recently it seems that high street brands are being forced to call in administrators due to tough economical climates, however one of the fallen few seems to have peaked piqued interest throughout the UK as clothing store Republic enter into financial receivership.

Although financial problems often consume businesses, their requirement to call in administrators is designed to be a measure that preserves the worth of the company while trying to rectify the constraints that the financial strains have forced upon the company. It seems that the company that has stepped in to help Republic have unwittingly made the situation worse from an online point of view after their actions towards the clothing company's website led to a mass reduction in search visibility that the website once held.

Although the process of ceasing trading online seems to be a normality for companies that have entered administration, a look at the Republic site indicates that the company behind the process have simply replaced the homepage of the former website with a page that explains that the brand is holding a "Massive Clearance Sale" with details of the company being in administration.

Prior to administrators being called into the company, the online proportion of the brand was a well-established property within the clothing industry which attracted millions of internet shoppers every month but following the decision by the administrators to replace the site with their new 6 page site, the strong search engine visibility has been reduced on a massive scale.

The fact that the online aspect of the company, which was by far the most profitable, has been cut from the company offering could be seen as a poor move on the administrators behalf. Complications arise when making payment with credit and debit cards to a company under administration, as a result the administrators felt it was necessary to cease trading online, taking the custom back onto the high street.

Although the company is not selling online at this moment in time, until they either resolve the financial problems or find a buyer for the brand, there is no real explanation for what the administrators did to the massively popular clothing website. It shows a lack of consideration of the impact that a sudden change to the site would have.

republic-visiWe were lucky enough to be able to see the drops happen through our tracking of keywords over a large scale, covering over 4 million pages so we can see where the site previously ranked within the search engine rankings and can clearly see the sudden drop of rankings which followed.

Clearly the administrators failed to consult with any industry professional in regards of the action that they should take surrounding the online presence that the company held at the time of entering into administration.

What Should Have Been Done?

Despite the company struggling to pay rent for their presence on the high street, sales on the online shopping side of the company was strong, however the restrictions that they faced by entering into administrative measures meant that they could no longer operate sales through their site, but simply replacing a well created and optimised website with a six page mini site surely wasn't the best possible step.

dressesWith rankings such as 'dresses', 'men's clothing', 't-shirts' and many more previously ranking on the first page of the Google search results, the drops that followed the alteration to the site evidently placed yet another nail into the coffin for the company that had worked so hard to develop an online store that was serving millions of users each month, making this one of their biggest assets held within the business, well now it isn't worth anywhere near as much.

One of the most attractive aspects of a potential buy out for any interested party would have been the opportunity to be able to assume control of one of the biggest online clothing sites in the UK and instantly have a customer base to be able to market their products to, something which is now no longer available due to the rash actions undertaken by the administrators regarding the web property.

If sales were no longer a viable option for Republic online now that they are in administration, a more competent method to have handled this would have been to keep the site active but to disable the shopping cart, allowing the rankings to remain intact until the administrators were no longer in control.

A sorry time for a site that has become one of the major clothing brands in the world of online shopping but a telling sign that often online presence is overlooked as being an asset held within a company.

Update: Since writing this post on Friday it seems that Google have allowed the site to break back into the search engine ranks, although not as high as they were previously.

recoveredTaking a look at the site it seems that the site pages no longer 302 redirect, however they show the same content on each of the pages, so we believe that it will only be a matter of time before Google once again knock them out of the rankings into the internet abyss.