viernes, 26 de abril de 2013

KitchenAid Tweets Joke About Obama’s Dead Grandma [UPDATED]


An insensitive tweet poking fun at President Barack Obama's late grandmother — posted on KitchenAid's official U.S. account — caught the eye of many Twitter users Wednesday night during the presidential debate.

"Obamas gma even knew it was going 2 b bad! 'She died 3 days b4 he became president'. #nbcpolitics," @KitchenAidUSA posted to 24,000 followers before quickly deleting the tweet.

Obama had mentioned his grandmother, Madelyn Lee Payne Dunham, during the debate. She died Nov. 2, 2008, just before Obama was elected president.

KitchenAid immediately issued this apology:

UPDATE: KitchenAid's Cynthia Soledad told Mashable in an email: "During the debate tonight, a member of our Twitter team mistakenly posted an offensive tweet from the KitchenAid handle instead of a personal handle. The tasteless joke in no way represents our values at KitchenAid, and that person won't be tweeting for us anymore. That said, I lead the KitchenAid brand, and I take responsibility for the whole team. I am deeply sorry to President Obama, his family, and the Twitter community for this careless error. Thanks for hearing me out."

The KitchenAid Twitter account also apologized to Obama in a tweet:

Some people peg this as a lesson for social media managers, while some reactions benefit KitchenAid's rivals Breville and Cuisinart. Other people respected KitchenAid's apologetic response.

What are your thoughts on the incident and how KitchenAid handled it?

Image courtesy of TheJournalizer and thumbnail courtesy of Flickr, trec_lit

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